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HOW LONG ARE NEW ECOCOOL MACHINES GUARANTEED FOR?

All of our Air Coolers, Mist Fans and other products provide one year free warranty.


WHAT IS COVERED BY THE FREE ECOCOOL GUARANTEE?

Off site repair or replacement of your Ecocool machine, including all parts and labour. (Please be awared that on site repair will be changred transportation fee.)


WHAT IS THE LEAD TIME FOR DELIVERY?

Fast 32 working hours delivery on all air coolers, mist fans,and other Ecocool products orderd during Mon-Sat 9am-6pm.


WHAT IS NOT COVERED BY THE FREE ECOCOOL GUARANTEE?

There are some circumstances that are not covered by a Ecocool guarantee. These include accidental damage, misuse, blockages, use of parts or accessories that are not Ecocool Components and repairs or alterations carried out by parties other than Ecocool or its authorised agents. 


WHAT HAPPENS WHEN MY GUARANTEE RUNS OUT?

Ecocool do not design products to last for a limited time. We want our machines to keep working as long as possible - for the length of the guarantee and beyond. If you have problems with your machine after the guarantee has run out and you'd like to give yours a new lease of life, you can book a service with a Ecocool engineer who will visit you at home or at work. It costs HKD $1000-1500, including parts and labour.


WHERE CAN I BUY ECOCOOL SPARE PARTS AND ACCESSORIES?

Ecocool spares and accessories are developed by the same engineers who develop Ecocool machines, using the same materials. You'll find a full range of Ecocool spares and replacement parts for all Ecocool machines at www.Ecocool.hk, You can also order via the customer service helpline free 2541-1611. Please remember that using non-Ecocool spares invalidates your guarantee.


WHAT IF I USE NON-ECOCOOL SPARES OR A NON-ECOCOOL APPROVED SERVICE ENGINEER?
Using non-Ecocool spares invalidates your guarantee. Ecocool engineers only use Ecocool spares. We have received information that engineers sometimes contact people at random claiming to be from Ecocool. The work these companies carry out is often unnecessaryand they use non-ecocool parts. It can cost a lot more than their original quote - up to $1000. And because it's not carried out by an approved Ecocool engineer, it invalidates your Ecocool guarantee.

Attention: We never call without permission or turn up unannounced. If someone calls or knocks on your door claiming to be from Ecocool, they aren't.