All of our Air Coolers, Mist Fans and other products provide one year free warranty.
Fast 32 working hours delivery on all air coolers, mist fans,and other Ecocool products orderd during Mon-Sat 9am-6pm.
There are some circumstances that are not covered by a Ecocool guarantee. These include accidental damage, misuse, blockages, use of parts or accessories that are not Ecocool Components and repairs or alterations carried out by parties other than Ecocool or its authorised agents.
Ecocool do not design products to last for a limited time. We want our machines to keep working as long as possible - for the length of the guarantee and beyond. If you have problems with your machine after the guarantee has run out and you'd like to give yours a new lease of life, you can book a service with a Ecocool engineer who will visit you at home or at work. It costs HKD $1000-1500, including parts and labour.
Ecocool spares and accessories are developed by the same engineers who develop Ecocool machines, using the same materials. You'll find a full range of Ecocool spares and replacement parts for all Ecocool machines at www.Ecocool.hk, You can also order via the customer service helpline free 2541-1611. Please remember that using non-Ecocool spares invalidates your guarantee.
Attention: We never call without permission or turn up unannounced. If someone calls or knocks on your door claiming to be from Ecocool, they aren't.